Will RSS feeds displace email?
Thursday, May 8th, 2008RSS feeds are becoming more and more popular, and businesses and individuals alike are using them to communicate with customers, vendors, journalists, friends, and family. Some industry watchers are predicting that RSS has the potential to replace email, and marketers are taking note of their popularity and power. In their current form, feeds are not personalized enough to eclipse email as a communication method, but with the right tweaking and features, they could be a powerful new tool for both businesses and casual users.
RSS, which stands for “Really Simple Syndication”, “Rich Site Summary”, or “RDF Site Summary” depending on who you ask, is essentially a self-updating content subscription. They are based on blogging tools that authors can use to post new stories, updates, and information. Avid readers can add a simple application (sometimes on the desktop, sometimes in the browser) which lists new content and keeps them up to date. RSS feeds are very commonly used on blogs, news websites, and podcasts. They are usually denoted by a small orange icon featuring a “sound wave” graphic.
Marketing groups are starting to use RSS technology also as an alternative to mass emails that serve to annoy and inconvenience even the most dedicated of customers. At this point, sources estimate that just 20% of internet users employ RSS feeds on a regular basis, but these numbers are expected to increase as the technology becomes more familiar. While it may not have as wide a reach for personal notes and messages, RSS has definite potential to change the way businesses communicate with customers. As a recent SiteProNews article suggests, “In the same way email eclipsed snail mail for content delivery, RSS will eclipse email as the consumer’s choice for opt-in messaging.”
One of the reasons RSS is so promising is that it actually reaches people who care. Even if you sign up for an email newsletter or HTML-based special offers flyer, the likelihood of it actually reaching your inbox shockingly 60% or less. RSS, on the other hand, does away with spam filters and allows users to check updates at their own convenience, ensuring that 100% of subscribers will get the message.
Another reason why marketers are turning to RSS is due to the rise of internet video. With sites like YouTube and Hulu topping the traffic charts, advertisers are turning to video as a way of grabbing users’ attention. Email, however, is a very complicated way to deliver a video message; even HTML emails are not a sure bet depending on subscribers’ clients and settings. Videos get stripped by email providers, and there’s no guarantee they’ll play within the message consistently, which is how users will expect it to work. RSS, however, was built to easily embed video and audio, just like a blog, and users don’t have inconsistent access to the message.
As RSS gains more users, businesses are seeing a unique opportunity to target their marketing efforts at their best customers. RSS provides a pain-free, consistent way to reach users who actually want to hear from them. It eliminates many of the inconsistencies and headaches of email marketing efforts, while still providing the wide reach that email creates. The potential upsides are enormous, and as the technology improves to allow for private messages and personalized content, RSS could well become the method of choice for online communication.




