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Metrics & Measurement

Want to get better health care at a cheaper cost? Expose quality of care to the light of day

The First Amendment to the Constitution of the United States, arguably the marquee amendment of the Bill of Rights, guarantees a free, uncensored, and theoretically unbounded marketplace of ideas by prohibiting the US Congress from making laws ... more

How do you improve the quality of health care? Start by measuring it.

Karl Rove, former senior advisor and deputy chief of staff to former President George W. Bush, will never be confused for an impartial observer of the American condition who rarely takes a partisan stand.  Still, in ... more

Adobe-Omniture Deal Proves Online Measurement is Crucial

Just how important is online measurement? According to Adobe, it’s important to the heady tune of $1.8 billion, because that’s exactly what Adobe paid to buy Omniture, an Orem, Utah firm that specializes in web ... more

In the Hyperconnected World, Video Is King

Hyperconnectivity.  If you’re a back-to-nature type purist, it’s a bad thing, but if you’re a networking equipment maker like Nortel or Cisco, it’s not merely a good thing, but the type of ... more

Is Twitter Putting Too Many Eggs in the Ambiguity Basket?

To call Twitter’s recent growth explosive is an understatement.  Citing numbers from comScore, as reported by the Wall Street Journal, in the past year alone, the number of Twitter users has increased from an ... more

Google Gives Small Businesses Quick-and-Easy Metrics with Free Dashboard

Traditional brick-and-mortar businesses, those old-fashioned businesses with a physical address, now have even more reason to like Google: free analytics.  As reports TechCrunch, by claiming their listing profiles on Google Local, businesses now will ... more

Lessons in Offline Metrics: The Body Count

Of all the metrics in the world, none is perhaps more chilling, or more somber, than the body count.  The number itself is a testament to perhaps the most despicable aspect of mankind’s nature: man’s willingness to destroy ... more

Unilever to Measure Mobile Coupon Use and Effectiveness

How many people in Hillsborough, NJ, will go on the web, send coupons to their mobile phone, then redeem those coupons at a local ShopRite grocery store by using their mobile phone?  That’s what packaged goods ... more

Time for eBay to Decide What Sort of Users It Wants

After inspiring, leading, and then fueling much of the e-commerce buzz back in the 1990s, when purchasing goods over the internet was still a sort of novelty, eBay has survived only to see the winds of e-commerce blow ... more

Advertisers Turn to Technology to Deliver Better ROI for Ad Spending

Not so long ago—2007, to be exact—Chrysler spent $1.2 billion in US advertising, according to TNS Media Intelligence, as reported by the Wall Street Journal.  Last year the company pared down to a paltry ... more

When Accurate Measurement Means Real Money, Which Numbers Do You Trust?

Hulu and Nielsen Online just can’t see eye to eye, and millions of advertising dollars, not to mention brand reputation, may lie in the balance. At issue?  Hulu’s audience count. According to the New York Times, ... more

Visual Measures to Track MySpace Video Usage

Visible Measures, a start-up company that tracks video, has landed MySpace as a client, reports Erick Schonfeld of TechCrunch. Visible Measures will help MySpace, the internet’s second-highest rated video site, track customer engagement ... more

Small- to Mid-Size Businesses Using Internet More to Find Out about IT

A recent IDC survey indicates that more and more small- to mid-size businesses (SMBs) are using the internet to discover new information technology products and solutions, but word of mouth still remains king, reports eWeek.  The ... more

Should Americans Feel Any Safer Since the 9/11 Attacks?

According to a new report from the bipartisan Markle Foundation Task Force on National Security in the Information Age, the same problem that plagued the US intelligence system on 9/10/2001—the inability to connect crucial bits of information that ... more

YouTube’s Most Pirated Broadcast TV Network? Univision

Univision, a Spanish-language television network, is the most pirated US broadcaster on YouTube, reports Ad Age.  According to TubeMogul, pirated Univision programming received 586 million views on YouTube, compared with 289 views ... more

Web Analytics: Making Sure Your Online Offerings Are Working for You

Basic fundamentals:  to keep moving forward in tough economic times, make sure you spend every dollar wisely.  In the nebulous world of traditional advertising, this isn’t always the easiest thing to do.  You can run ads in the newspaper, or ... more

TARP Ripe for Fraud, Waste, Government Watchdogs Say

Neil Barofsky, the special inspector general for the $700 billion federal Troubled Asset Relief Program (TARP), told a House subcommittee that the government's experiences is the reconstruction of Iraq, hurricane relief programs, and the 1990s-era savings ... more

China Now the World’s Third Largest Economy

After revising its 2007 estimate to account for faster-than-expected economic growth, China is now the world's third largest economy after the United States and Japan, reports Vivek Arora, a representative with the International Monetary Fund in Beijing, reports the Wall ... more

Century 21 Moves Its Marketing Money Where the Customers Are: Online

Ad Age reports that Century 21, one of the first national real estate companies to advertise on television, will pull all TV advertising for 2009 and focus their attention on the web instead. Beverly Thorne, senior vice ... more

Google Trends Now Tracks Flu

Forget the weather and the traffic:  now you can use Google to track the flu. Just in time for flu season, Google has released Flu Trends, a free web service that shows if the number of influenza ... more

Ad Age Performs a Post Mortem on the MotrinMoms Debacle

Weeks after Johnson & Johnson yanked a new Motrin advertising campaign due to an online uprising, Ad Age is now questioning whether Johnson & Johnson reacted too quickly.  The “offensive” ad campaign, ... more

For Marketers, 2009 Is Shaping Up to Be the Year of Online ROI

If Kellogg Co. indeed proves to be the bellwether, for marketers, 2009 is shaping up to be the year of ROI, where instead of increasing advertising budgets across the board, companies will be narrowing their marketing focus on ... more

Home Depot Announces Launch of Spanish Version Website

Home Depot is set to launch a Spanish-language version of its website today.  The site, which will offer a full range of full-range e-commerce activities, replicates the English version of its site. Home Depot, according to the ... more

LinkedIn Demographics: Metrics in Action

More than 30 million people use LinkedIn, widely-regarded as one of the more well-know social networking site for white-collar professionals, but until now, most marketers didn’t know exactly who those users were.  They do now.  According to ... more

Election Night Proves a Big Win for Viral Video

How does 7 million views in less than 48 hours grab you?  By any measure, that’s a lot of eyeballs in a short amount of time, but according to Visible Measures, that’s exactly how many people viewed President-Elect ... more

Web Analytics Aren’t Just for Apps

Given its digital nature, and the technology used to broadcast and receive data, the web is inherently measurable.  On the web there is no passive audience; everyone leaves some sort of footprint here or there.  And savvy business professionals know ... more

Why Aren’t People Installing Your Software? Ask Kampyle

Back in the dark ages of personal computing, we walked five miles uphill to school, ate shards of broken glass with our thin, watery gruel, and bought our computer software in big, chunky boxes that contained anywhere from one to ... more

Web Analytics: Measuring and Improving Your Site - Constantly

As Robert Burns wrote, “the best-laid plans of mice and men often go awry,” and in the world of online business, this old axiom rings especially true.  To ensure your best-laid online business plans do not go awry, you need ... more

Could pro-active measurement and data meshing create a better military?

According to the Wall Street Journal this weekend, Russia’s attack on Georgia earlier this month could have a significant impact on an unexpected third party—American defense contractors. And a significant impact at that. Quoted in the Journal, an analyst ... more

Predicting iPhone 3G dropped call issue

Apple has released a software patch which may help iPhone 3G users who experience an abnormally high amount of dropped calls.  According to cNet, "The release notes accompanying the new firmware refer rather obliquely to 'bug fixes,' the same ... more

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