ReputationHawk leads the online reputation management charge
Thursday, July 31st, 2008We’ve all done it: type your name into your search engine of choice, and find out what type of information is online about you. Sometimes called Google-stalking, companies are doing it for potential job candidates, and some individuals are Googling potential dates. A lot of pertinent information can be found about someone because of their online presence, and not all of it is good. What would you do if you found a damaging story or even an outright lie about yourself online?
With the spread of blogs, social networks, wikis, and community forums, just about anyone has the power to influence the reputation of an individual or business. A good example of this is found on bitterwaitress.com, a website dedicated to outing bad tippers and rude customers in restaurants around the country. Many posts include the names of the offending customers, which could prove a very embarrassing situation for those who are written up. For businesses, the stakes are even higher. Sites like Yelp exemplify the other side of the coin, and users post scathing reviews of restaurants and wait staff, gyms, and just about any other service-oriented business you can imagine.
A new kind of business is popping up to help people manage their online reputations. Victims of negative online publicity can turn to companies like ReputationHawk, a specialist in the emerging field of online reputation management (ORM). ReputationHawk’s CEO Chris Martin spoke with Business Report about his company’s mission. “What we do is kind of a mixture of PR and SEO…Say you have a negative Web site in the top ten [search results], when we build positive content, it starts to put a lot of pressure on [the results].”
ORM companies like Martin’s build or find positive content, and use traditional SEO techniques to move it to the top of search engine results. Since most of us look at only the first few pages of search engine results, any negative publicity can be made to virtually disappear. Though the content is still out there, it isn’t likely to be discovered by a casual search.
ReputationHawk sometimes has to create positive content for clients, though often it’s already out there. Search engines favor newer content packed with keywords. By republishing or creating favorable articles, blog posts, or commentary, companies and individual can hide from bad publicity online. However, this service is not available to those who are receiving well-deserved negativity from customers or clients. ReputationHawk’s website urges potential clients to address the sources of the negativity before contacting his firm. Companies who have tried to resolved outstanding complaints or have been targeted by competitors are Martin’s preferred clients.
While some might scoff at the idea of managing one’s online reputation, our web activities are increasingly creating a mirror image of our offline selves. Whether it’s our Facebook activity feeds, our personal or professional blogs, or our photos on Flickr, each of us has a web-based persona. For professional reasons, we must ensure that this persona is the best possible reflection of our true selves.
To quote Winston Churchill, (as Martin does on his website), “A lie gets halfway around the world before the truth has a chance to get its pants on.” In the digital age, I’d argue that lies can travel even faster than that. My guess is that more businesses and individuals will need the services of entrepreneurs like Martin in the future.





